Privacy Policy — Keon Electrical Services

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Keon Electrical Services respects your privacy and is committed to handling personal information responsibly. This policy explains how we collect, use, store and disclose personal information when you visit our website, contact us, request a quote or enquire about our electrical, solar and battery services.

Depending on how you interact with us, we may collect:

• Your name and contact details, including phone number and email address.
• Your suburb or service address, where required to prepare a quote or provide services.
• Details about your electrical, solar panel or battery installation enquiry.
• Information you provide through our website forms, telephone calls or other communications.
• Website usage and technical information collected through cookies, analytics or security tools, where applicable.

Please do not provide sensitive personal information unless it is necessary for your enquiry and we have explained why it is required.

We may use your personal information to:

• Respond to enquiries and provide requested quotes.
• Assess your electrical, solar or battery installation requirements.
• Arrange site inspections, installations, maintenance and other services.
• Communicate with you about your enquiry or existing work.
• Manage our business, improve our website and prevent spam or fraudulent submissions.
• Meet applicable legal, regulatory and record-keeping obligations.
• Measure and improve our advertising and marketing, where permitted.

We will use your information for the purposes for which it was collected or for other purposes permitted by applicable law.

We may use Google Ads to advertise our services. If you submit a lead form through a Google advertisement, the information you provide may be made available to Keon Electrical Services so that we can respond to your enquiry.

Google may process information in accordance with its own privacy policies and the settings of the relevant Google service.

Our website may also use Google services, including reCAPTCHA, analytics or advertising measurement tools, where configured. These services may collect technical information as described in their applicable privacy policies.

You can review Google's privacy policy at https://policies.google.com/privacy.

We may share relevant personal information with service providers that help us operate our business, such as website hosting providers, email and communications services, customer relationship management systems, advertising platforms and IT support providers.

We may also disclose information where required or authorised by law, or where necessary to protect our legal rights.

We do not sell your personal information as a standalone product.

We take reasonable steps appropriate to our business to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

Information may be stored electronically by us or by third-party service providers. No method of electronic transmission or storage can be guaranteed to be completely secure.

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, subject to applicable legal and business record-keeping requirements.

Our website may use cookies and similar technologies to support website functionality, security, analytics and advertising measurement.

You can manage cookies through your browser settings. Disabling some cookies may affect website functionality.

Where required, we will provide appropriate notices or obtain consent for the relevant technologies.

You may contact us to request access to personal information we hold about you or to ask us to correct information that is inaccurate, incomplete or out of date.

We will respond in accordance with applicable privacy laws. Some information may be subject to lawful exceptions.

Our website or advertisements may link to third-party websites and services. We are not responsible for the privacy practices of those third parties. Please review their privacy policies when using their services.

If you have a question, request or complaint about how we handle personal information, please contact us:

Business: Keon Electrical Services
Email: chris@keonelectrical.com.au
Website: https://keonelectrical.com.au/

Please describe your concern so that we can review it and respond.

If your complaint is not resolved, you may have the right to contact the relevant privacy regulator, subject to the laws applicable to your circumstances.

We may update this policy when our business practices, services or legal obligations change. The latest version will be published on our website, with the revision date updated accordingly.